Policies / Privacy
Medical Spa Policies
At Cosmetic Laser MD, we pride ourselves on offering the best care for our patients. Please make yourself aware of our practice policies and procedures described below. Our policies have been designed to ensure you enjoy a truly peaceful and relaxing visit with us.
CONSULTATION – Cosmetic Laser MD is dedicated to helping you achieve your skincare goals. Towards that end, we offer complimentary consultations to better understand each individual’s skincare needs. Based on a private skin analysis and conversation, we partner with you to design a treatment plan that will best meet your expectations.
SCHEDULING – Cosmetic Laser MD is always buzzing, so appointments are usually necessary; but when time permits, walk-ins are welcome. Please call ahead and we will do our best to schedule you up with any of our premier services. For your convenience, we recommend scheduling your next treatment before leaving our facility. Due to the medical nature of many of our treatments, appointments can sometimes exceed their scheduled time. Please be patient and know that you will also receive the same exceptional service and personal attention.
CANCELLATION POLICY – A scheduled appointment at Cosmetic Laser MD reserves the time of our professionals. Consultations with Dr. Tanne are complimentary. Out of respect for the doctors time, we do require a credit card to secure all appointments. A $.01 charge will be made to determine the validity of your credit card at the time that the appointment is scheduled. Cancellations are accepted up to 24 hours prior to your appointment without incurring a charge. Cancellations with less than 24 hours or no-shows require a $50 service fee which will be charged to your credit card. Thank you for your consideration.
ARRIVAL - Please arrive 10 minutes prior to your appointment, so you’ll have plenty of time to unwind, check out our Beauty Bar and give us the 411 on what’s new in your life (aka paperwork). As we are a medical spa, we require that all new patients fill out a medical/skincare history and treatment consent forms. There’s nothing fashionable about being late, you’ll just deprive yourself of the full treatment time.
PAYMENT – We accept cash, personal checks, Visa, Mastercard, American Express, Discover and Care Credit (Care Credit may not be used in combination with any other promotion, discount or coupon). All treatments/products must be paid for at the time of treatment/purchase. There are no refunds for the services performed by Dr. Tanne and the staff of Cosmetic Laser MD. Gift certificates are not refundable or transferrable. Skincare product it may be returned within 7 days of purchase with a receipt, for credit toward skincare.
Package pricing represents a significant discount off of single treatment prices, and payment for a package must be made at the time of the first treatment. If a package is discontinued at the request of the patient, treatments received will be charged at the individual (non-package discount) price. If you elect not to complete a treatment package, the unused portion will be credited to your account or refunded. EXAMPLE: If a treatment is normally $550, and a 5 treatment package is priced at the discounted price of $2,500 (a $250 package discount), and you only use 4 treatments, you will be refunded or credited $300 which represents the remainder after 4 treatments at $550 each are deducted. ALL PACKAGES EXPIRE ONE YEAR FROM PURCHASE DATE.
FOR YOUR ENJOYMENT – For their safety, and for the courtesy of other guests receiving relaxing services, children under 13 years of age are not permitted. Please turn off cell phones, pagers, blackberries, iphones, and ipods. This is your time to relax and be in the moment. Inform our front desk staff if you have any special needs or concerns to allow us to ensure your time spent with us a memorable experience.
GRATUITIES – Cosmetic Laser MD is primarily a medical office. Gratuities for our medical esthetician are at your discretion, and are not included in any service or package.
VALUABLES – We are not responsible for lost or stolen items and encourage you to leave valuables at home.
For the comfort of our guests, Cosmetic Laser MD is a Non-Smoking facility.
We wouldn’t be the trendsetters that we are if we weren’t constantly expanding our services. Although Cosmetic Laser MD makes every effort to keep its website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a patient, but we reserve the right to refuse service at any time, to anyone, for any reason.
Call us at 973.716.9000 to schedule a complimentary consultation or click the button below. We will discuss your concerns and establish a treatment plan to achieve your aesthetic goals.